1. Is the product new or used?
All Madesa products are new. Get to know our company.
2. Will the product be delivered assembled? If not, will you assemble it?
You will receive your furniture disassembled and properly packed. Madesa does not offer an assembly service. However, all products come with assembly instructions and the necessary mounting hardware. We also provide videos explaining the assembly step by step.
3. Is there a warranty on the products?
Yes, Madesa offers 90 days of warranty for manufacturing defects.
4. What should I do if I receive the wrong product?
Did you receive a delivery from us but it isn't what you ordered? We'll be happy to fix that, please call or email us!
Phone: + 1 (800) 786-0264
5. How can I track my order?
Go to the website where you made your purchase, in "your Orders" you can track the status of your order.
6. What should I do if my product arrives damaged/defective?
We work hard to ensure your items arrive in perfect condition, but we understand that isn’t always the case. Click here to report a damaged or defective item.
7. My product came without hardware, what do I do?
Please, contact our Customer Service Team at firstname.lastname@example.org or (800) 786-0264.
8. My box was missing the assembly instructions, what do I do?
You can find the assembly instructions for your product by clicking here or you can see the assembly video we have prepared for your product by clicking here. For additional help assembling a product, or for any other customer support issue, please contact us at email@example.com.